Process Performance Measurement within a Business Process Management Framework – Based on SAP Internal Experiences

SAP
Ann Rosenberg & Mark von Rosing

This customer case and live demonstration describes how the right process performance measurement strategy provides transparency for SAP’s internal operations.
Walk through a model for process performance measurement based on SAP´s experience and learn how it could be integrated into an overall business process management framework.
Explore the steps required for setting strategic goals, identifying process performance indicators, and examining their influence on business and process improvement.
Learn how process PPIs are used in business to measure quality, time, and costs and how this real time information can be used to change a process or execute a process improvement project.
SAP won the BPE Award 2008 for Process Intelligence & Performance Management.

Implementing Internal Control: Overcoming the Practical Hurdles

Hitachi Construction Machinery Europe
Ron Hartman
IDS Scheer
Michiel Jorna

The Manager Control (responsible for SOx/J-Sox compliance) of Hitachi Construction Machinery Europe shares insight, from an operational perspective, in implementing Internal Control supported by ARIS Audit Manager (former version of ARIS Risk & Compliance Manager). Hitachi was able to design and implement a SOx/J-Sox compliant internal control process in a multi language multi country environment at significant lower costs compared to previous years. Hitachi will share the pitfalls and the key success factors ending with a brief description of the successes and future developments enabled by ARIS.

Sandvik Tooling’s Use of ARIS – The Best of Both Worlds

Sandvik Tooling Sverige AB
Jon Roden, Nevzat Ertan & Uwe Dieter

This presentation explains how Tooling IT are using ARIS in both SAP projects where productivity is a key driver, and BPM projects, where differentiation is key.
Supporting both differentiation and productivity delivers the “best of both worlds”, giving Sandvik Tooling businesses a balanced, fit for purpose IT portfolio.
ARIS plays a key part in both of these areas.

Business Process Development in Fortum; Benefits & Lessons Learned

Fortum
Jouni Keronen & Lowina Lundström

The presentation describes the evolution of Business Process Management in Fortum Corporation including the challenges the industry is facing. It will address key milestones, benefits and lessons learned in developing business processes as well integrating BPM into Enterprise Architecture. These are illustrated with some concrete cases from the area Provide Customer Services and Billing. The cases will show the different steps taken in order to reach our goals and the methods used.

High Performance through Process Reference Models – Management and Use of an ARIS Based Repository

Accenture
Lars Kraehmueller

This session will show how Accenture is building and using its reference models as a world leading library of integrated business process models of high performing companies in over fifty industries. You can learn how to develop your integrated process models and architecture utilizing Accenture’s Business Process Repository supported by the ARIS Platform.

The presentation will highlight the methodology to build and manage a comprehensive process repository based upon experiences working with clients around the globe. This lays the basis to discuss how the ARIS Platform provides the necessary features to support Accenture’s Business Repository initiative. Finally the presentation will explain how those reference models can be used as accelerators in business process lifecycle management initiatives.

A Journey Towards Process Excellence - Travelling with ARIS from BPM to PPM – Driving for Continuous Business Performance Improvement in Pursuit of Real Business Benefits

OCS Group UK Limited
Steve Sutton

Implementing the Performance Triangle... Avoid Bermuda

SPE-Luminus
Tom Nijsen & David Bamps

Hypes? Strategy Driven! Process Driven! Performance Driven! PDCA! Translation into daily work with control mechanism in meeting structure.

Control Finance Processes with ARIS PPM

Diageo DBSC
Balazs Kovacs

The presentation will give an overview about the background of the PPM implementation at DIAGEO DBSC as well as about the difficulties, lessons learned and main results.

A Call for Action - The Coca-Cola System BPM Journey

The Coca-Cola Company
Brett Cunningham

The Coca-Cola System
A case for collaboration - Program Scale
Benefits to Operations
Program roadmap
BPM foundation & governance
Coke One capability delivery model
Global rollout management
Drivers for BPM

The Journey to BPM in the Danish Armed Forces

Defence Command Denmark
Jens Theodor Nielsen & Torben Claus Dahl

1. A brief introduction to management concept in the armed forces
2. How to introduce a resource focused management approach in the armed forces
3. Attempting to change business through IT
4. Introduction to OPUS in the armed forces (Preparing ground for BPM inside strategic program)
5. Way ahead

The Road to BPM and SOA in Lyse

Lyse Energi AS
John Ingve Eielsen

John Ingve Eielsen from Lyse (a major energy, utilities, telecommunication and broadband company in the Nordics) will be presenting horizontal processes in a vertical world. The aim is to provide an overview of Lyse’s journey from classical integration to BPM & SOA centric, business aligned and agile solutions.
Lyse is an energy company that grew into new market areas like telecommunication and broadband, inevitably introducing new business models and new processes that overlap only partially across the old and new business areas. These new processes had to be made explicit, because they influence IT solutions, as well as the very style of working in the IT department. Eielsen shall be talking about the new industry areas (the verticals) and how Lyse’s vision of still functioning as one single company (one horizontal across all verticals) has influenced Lyse’s architecture in general (and integration architecture in particular), enabling sharing of central processes across the industry areas, while still allowing for the specific needs of each industry area.

See Coca-Cola's BPM System in Action - Live Demo

The Coca-Cola Company
Brett Cunningham

The Coca-Cola System
A case for collaboration - Program Scale
Benefits to Operations
Program roadmap
BPM foundation & governance
Coke One capability delivery model
Global rollout management
Drivers for BPM